Our Technical Support schedule is the following:
08:30 – 17:00 for North America and Canada (UTC-8 American Pacific time)
09:00 – 18:00 for the rest of the world (UTC +8 Taiwan time)
For urgent cases that need support out of Office hours, please let us know via CHD or phone and we will assign resources for such circumstances.
Our Technical Support Services are primarily delivered in English.
We may also offer services in Chinese, Russian, Portuguese and Spanish.
For pre sales support please contact your regional Sales Account Manager ,for post sales support please visit our Customer Help Desk
to let us know your technical issues ,if you prefer you can also contact us by phone