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Warranty Policy

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Contents
  • Introduction
  • Warranty Period
  • Warranty Coverage
Introduction
ACTi values your business and always attempts to provide you the very best of service. ACTi Warranty policy is designed to achieve business agility and provide you with different options to protect your valuable assets.

In this document you will find all you need to know about ACTi Warranty in terms of Duration, Coverage and how to extend the default warranty.
Warranty Period
  Products shipped after 2016.01.01
Product Type Series Warranty
(Years)
IP Camera Cube Cameras E 3
C, D 2
Box Cameras B, E, I, KCM, Q 3
D 2
Bullet Cameras A, B, E, I, Q 3
D 2
Dome Cameras (*1) A, B, E, I, KCM, Q 3
D 2
PTZ Cameras (*2) (*3)
B, I, KCM 3
TCM 1
Covert Carmas Q 3
Intercom Cameras Q 3
Video Encoder V 3
Video Management System Standalone Network Video Recorders BNR, INR, GNR, MNR-1xx 3
ENR, MNR-3xx 2
Control Center CMS, TVW 3
Client Application SWS 3
Video Analytics IVS, LPR, PCS 3
Market Application Suite MAR, MAS 3
Media Display Station Station ECD 3
Dongle MDD 1
Accessories All Types (*4) 1
Support Tools & Utilities Camera Installation Kit PMON (*5) 1
Camera Demo Kit PCDK (*6) 1
(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.
  Products shipped after 2011.01.01
Product Type Series Warranty
IP Camera Cube Cameras E 3 years
C, D 2 years
TCM 1 year
Box Cameras ACM, B, E, I, KCM, TCM, 3 years
D 2 years
Bullet Cameras A, ACM, B, E, I, TCM 3 years
D 2 years
Dome Cameras(*1) A, ACM(*2), B, E, I, KCM, TCM 3 years
D 2 years
PTZ Cameras(*3)(*4)
B, I, KCM 3 years
ACM, CAM, TCM 1 year
Covert Carmas Q1X 3 years
Video Encoder Mini Video Encoders TCD, V 3 years
Video Encoders ACD, TCD, V 3 years
Rackmount Video Encoders ACD, V 3 years
Video Decoder ACD 3 years
Media Display Station ECD 3 years
Video Management System Standalone Network Video Recorder INR, BNR, GNR, MNR-1XX, XNR 3 years
ENR, MNR-3XX 2 years
Control Center CMS, TVW 2 years
Client Application SWS 2 years
Video Analytics IVS 2 years
Accessory All Types (*5) 1 year
Support Tools & Utilities Camera Installation Kit PMON (*6) 1 year
Camera Demo Kit PCDK (*7) 1 year
(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) ACM series Mini Dome cameras are warranted for one (1) year.
(*3) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*4) PTZ cameras which are at any time in continuous motion due to use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for three (3) months (except I and KCM series cameras which are warranted for one (1) year if in continuous motion); if said cameras in this section are not in continuous motion, the original warranty period will apply.
(*5) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*6) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*7) The warranty period for Camera Demo Kit itself is one (1) year, which does not cover the suitcase and its interior foam that comes with this product.
  Products shipped from 2009.01.01 to 2010.12.31
Product Type Warranty
IP Camera Box 2 years
Bullet 2 years
Cube 1 year
Fixed Dome 2 years
Mini Dome 1 year
PTZ In Static (*1) Motion: 1 year
In Continuous (*2) Motion: 3 months
Speed Dome In Static (*1) Motion: 1 year
In Continuous (*2) Motion: 3 months
Video Server 2 years
Video Decoder 2 years
Peripherals 1 year
(*1) In user’s application, this camera operates in static condition with occasional movements triggered by user or events.
(*2) In user’s application, this camera operates in continuous motion such as tour or scan.
  Products shipped before2009.01.01
Product Type Warranty
IP Camera Box 1 year
Bullet 1 year
Cube 1 year
Fixed Dome 1 year
Mini Dome 1 year
PTZ In Static (*1) Motion: 1 year
In Continuous (*2) Motion: 3 months
Speed Dome In Static (*1) Motion: 1 year
In Continuous (*2) Motion: 3 months
Video Server 1 year
Video Decoder 1 year
Peripherals 1 year
(*1) In user’s application, this camera operates in static condition with occasional movements triggered by user or events.
(*2) In user’s application, this camera operates in continuous motion such as tour or scan.
Warranty Initialization Date
The warranty initialization date of a purchased product varies by its registration status; the warranty initialization date of a registered product is equivalent to its shipping date from ACTi (as verified by ACTi shipping invoice), while that of a non-registered product is equivalent to its date of purchase from ACTi Authorized Distributors (as verified by ACTi Authorized Distributor shipping invoice).
For Warranty Status Checking, please go to   http://www.acti.com/checkwarranty
For Warranty Registration, please go to   http://www.acti.com/registerwarranty
Warranty Coverage
Terms and Conditions
ACTi Corporation (‘ACTi’) products are warranted to be free from defects in material and workmanship under normal use within the warranty period.
Products not sold through ACTi Authorized Distributors are not covered in the warranty agreement.
Warranty obligations for customized products are governed by separate contracts and not covered in this document.
1 ACTi warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty to be free from defects in workmanship and materials for a pre-defined period from the date of original purchase.
2 Whether a defect is considered to fall within the warranty period is determined by the date ACTi receives notice of possible defect from Customer via our online Customer Help Desk. Please go to   http://www.acti.com/chd  to report all issues.
3 ACTi’s sole liability is limited to either repair of the defectives using new or refurbished parts, or replacement of the defective unit. ACTi is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.
4 ACTi reserves the right to use replacement components for third party peripherals or components no longer available from original suppliers.
5 The basic fee for examining the returned devices is USD 50 per piece.However, if the device is within warranty and it was found to be defective after examination, the examination fee will be fully waived; furthermore, the device will be repaired and returned back to the customer for free. In order to help the customer to resume normal operation as soon as possible and avoid examination fees on devices that are not actually damaged, we are eager to assist you with remote troubleshooting and seek every possible way to fix the device without the unnecessary time and expense of returning the device for repair.
6 Any incorrect or incomplete information (serial numbers, the amount of items, etc) will cause the additional work load for manufacturer; therefore there is a document processing fee for returned devices which will be fully waived if the provided information is correct.
7 The repaired or replaced hardware will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer.
Exclusions from Warranty
ACTi assumes no liability as a consequence of following circumstances, under which the warranty becomes void and ceases to take effect.
1 The product is found to be defective after the warranty period has expired.
2 The product has been subjected to misuse, abuse, negligence, accident, tampering, altering or unauthorized repair, whether by accident or other causes. Such conditions will be determined by ACTi in its sole and unfettered discretion.
3 The product has been damaged due to disasters or extreme conditions, whether natural or human, including but not limited to flood, fire, lightning strikes or power line disturbances.
4 The product has been subject to environmental conditions beyond the designed tolerance. Such as being used in outdoor environments without proper protection for indoor models, liquid damage, extreme heat/cold condition beyond design limit and exposure to direct sunlight or halogen light.
5 The serial number on the product has been removed, altered or defaced.
6 The warranty will not cover cosmetic damages, nor will it cover damages that occurred during shipment.
7 For camera products supplied without a lens, damage to product due to incorrectly mounted lenses will void this limited hardware warranty.
Extended Warranty
ACTi offers extended warranty which can be purchased separately from an ACTi sales representative. It covers Cameras, Video Encoders, Video Decoders, and Standalone NVR products, not including Accessories and Support Tools (Camera Installation Kits, Camera Demo Kits).
The charge for purchase of extended warranty is incremental, based on the selling price of the product.
Warranty Extension Policy
Product Type Series Add-on Extended Warranty Allowed
1 Year 2 Years 3 Years
Charge (% of the product’s selling price)
10% 20% 30%
IP Camera(*) A, ACM, B, E, I,
KCM, Q, TCM
Y Y
C, D Y Y Y
Video Encoder TCD, ACD, V Y Y
Video Decoder ACD Y Y
Media Display Station ECD Y Y
Video Management System Standalone Network Video Recorder BNR, GNR, INR,
MNR-1xx, XNR
Y Y
ENR, MNR-310 Y Y Y
Control Center CMS, TVW Y Y
Client Application SWS Y Y
Video Analytics IVS, LPR, PCS Y Y
Market Application Suite MAS, MAR Y Y
(*) Even if the warranty extension has been purchased, PTZ, Speed Dome, and Panoramic Speed Dome cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted only for one (1) year; Micro PTZ, Mini PTZ, and Mini Speed Dome cameras are warranted only for three (3) months if in continuous motion; if said cameras in this section are not in continuous motion, the original warranty period and extension policy will apply.
Guidelines
1 Products bought under EOL promotion (with special price), are not allowed to have warranty extension.
2 Warranty extension is allowed anytime as long as the unit is still under warranty.
3 ACTI reserves the right to approve or reject your warranty extension upon request.