ACTi Corporation - Warranty Policy

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Warranty Policy

Introduction

ACTi values your business and always attempts to provide you the very best of service. ACTi Warranty policy is designed to achieve business agility and provide you with different options to protect your valuable assets.

In this document you will find all you need to know about ACTi Warranty in terms of Duration, Coverage and how to extend the default warranty.

Warranty Period

▲ Products shipped after 2021.11.24

Product Type		Series	Warranty (Years)
Cameras and Encoders	Cube Cameras	E	3
	Cube Cameras	C, D	2
	Box Cameras	A, B, E, I, KCM, Q	3
	Box Cameras	D	2
	Bullet Cameras	A, B, E, I, Q	3
	Bullet Cameras	D, Z	2
	Dome Cameras *(1)**	A, B, E, I, KCM, Q	3
	Dome Cameras *(1)**	D, Z	2
	PTZ Cameras *(2) (3)*	A, B, I, KCM	3
		Z	2
		TCM	1
	Covert Cameras	Q	3
	Door Station	Q	3
	Video Encoder	ECD-200, V	3
Market Application Products	Metadata Generator Device	MGB, VMGB, Q	3
		MGB-164	2
		VMGB-200	1
	Market Application Suite	ALS, MAR, MAS, IMS, IPS, PLM, RAS-100	3
	Market Application Suite	RAS-101	1
Video Management System	Standalone Network Video Recorders	BNR, ENR, INR, GNR, MNR-1xx	3
	Standalone Network Video Recorders	MNR-3xx, ZNR	2
	Control Center	CMS, TVW	3
	Client Application	SWS	3
Systems	Access Control System	AES, ACS	3
	Access Control System	R	1
	Digital Signage System	ECD-1000, MMS	3
	System Health Management System	MDD, MDS, TVC	1
	System Health Management System	SHM	3
Accessories	Computers	PCR, PCS, PCT, PCM-200, PCM-300	3
	Computers	PCM-1XX	1
	Hard Disk Drives	PHDD	3
	All Other Types *(4)**		1
Support Tools & Utilities	Camera Installation Kit	PMON *(5)**	1
Support Tools & Utilities	Camera Demo Kit	PCDK *(6)**	1

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters, PPOE and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.

▲ Products shipped after 2020.02.13

Product Type		Series	Warranty (Years)
Cameras and Encoders	Cube Cameras	E	3
	Cube Cameras	C, D	2
	Box Cameras	A, B, E, I, KCM, Q	3
	Box Cameras	D	2
	Bullet Cameras	A, B, E, I, Q	3
	Bullet Cameras	D, Z	2
	Dome Cameras *(1)**	A, B, E, I, KCM, Q	3
	Dome Cameras *(1)**	D, Z	2
	PTZ Cameras *(2) (3)*	A, B, I, KCM	3
		Z	2
		TCM	1
	Covert Cameras	Q	3
	Door Station	Q	3
	Video Encoder	ECD-200, V	3
Market Application Products	Metadata Generator Device	MGB, VMGB, Q	3
		MGB-164	2
		VMGB-200	1
	Market Application Suite	ALS, MAR, MAS, IMS, IPS, PLM, RAS-100	3
	Market Application Suite	RAS-101	1
Video Management System	Standalone Network Video Recorders	BNR, ENR, INR, GNR, MNR-1xx	3
	Standalone Network Video Recorders	MNR-3xx, ZNR	2
	Control Center	CMS, TVW	3
	Client Application	SWS	3
Systems	Access Control System	AES, ACS	3
	Access Control System	R	1
	Digital Signage System	ECD-1000, MMS	3
	System Health Management System	MDD, MDS, TVC	1
	System Health Management System	SHM	3
Accessories	Computers	PCR, PCS, PCT, PCM-200, PCM-300	3
	Computers	PCM-1XX	1
	All Other Types *(4)**		1
Support Tools & Utilities	Camera Installation Kit	PMON *(5)**	1
Support Tools & Utilities	Camera Demo Kit	PCDK *(6)**	1

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.

▲ Products shipped after 2019.10.18

Product Type		Series	Warranty (Years)
Cameras and Encoders	Cube Cameras	E	3
	Cube Cameras	C, D	2
	Box Cameras	A, B, E, I, KCM, Q	3
	Box Cameras	D	2
	Bullet Cameras	A, B, E, I, Q	3
	Bullet Cameras	D, Z	2
	Dome Cameras *(1)**	A, B, E, I, KCM, Q	3
	Dome Cameras *(1)**	D, Z	2
	PTZ Cameras *(2) (3)*	A, B, I, KCM	3
		Z	2
		TCM	1
	Covert Cameras	Q	3
	Door Station	Q	3
	Video Encoder	ECD-200, V	3
Market Application Products	Metadata Generator Device	MGB, VMGB, Q	3
		MGB-164	2
		VMGB-200	1
	Market Application Suite	ALS, MAR, MAS, IMS, IPS, PLM, RAS-100	3
	Market Application Suite	RAS-101	1
Video Management System	Standalone Network Video Recorders	BNR, ENR, INR, GNR, MNR-1xx	3
	Standalone Network Video Recorders	MNR-3xx, ZNR	2
	Control Center	CMS, TVW	3
	Client Application	SWS	3
Systems	Access Control System	AES, ACS	3
	Access Control System	R	1
	Digital Signage System	ECD-1000, MMS	3
	System Health Management System	MDD, MDS, TVC	1
	System Health Management System	SHM	3
Accessories	Computers	PCR, PCS, PCT, PCM-200, PCM-300	3
	Computers	PCM-1XX	1
	All Other Types *(4)**		1
Support Tools & Utilities	Camera Installation Kit	PMON *(5)**	1
Support Tools & Utilities	Camera Demo Kit	PCDK *(6)**	1

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.

▲ Products shipped after 2018.07.04

Product Type		Series	Warranty (Years)
Cameras and Encoders	Cube Cameras	E	3
	Cube Cameras	C, D	2
	Box Cameras	A, B, E, I, KCM, Q	3
	Box Cameras	D	2
	Bullet Cameras	A, B, E, I, Q, Z	3
	Bullet Cameras	D	2
	Dome Cameras *(1)**	A, B, E, I, KCM, Q, Z	3
	Dome Cameras *(1)**	D	2
	PTZ Cameras *(2) (3)*	A, B, I, KCM, Z	3
	PTZ Cameras *(2) (3)*	TCM	1
	Covert Cameras	Q	3
	Door Station	Q	3
	Video Encoder	ECD-200, V	3
Market Application Products	Metadata Generator Device	MGB, VMGB	3
	Market Application Suite	MAR, MAS, IMS, PLM, RAS-100	3
	Market Application Suite	RAS-101	1
Video Management System	Standalone Network Video Recorders	BNR, ENR, INR, GNR, MNR-1xx, ZNR	3
	Standalone Network Video Recorders	MNR-3xx	2
	Control Center	CMS, TVW	3
	Client Application	SWS	3
	Video Analytics	IVS, LPR, PCS	3
Systems	Access Control System	AES	3
	Access Control System	R	1
	Digital Signage System	ECD-1000, MMS	3
	Digital Signage System	MDD, MDS, TVC	1
	System Health Management System	SHM	3
Accessories		All Types *(4)**	1
Support Tools & Utilities	Camera Installation Kit	PMON *(5)**	1
Support Tools & Utilities	Camera Demo Kit	PCDK *(6)**	1

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.

▲ Products shipped after 2017.09.18

Product Type		Series	Warranty (Years)
IP Camera	Cube Cameras	E	3
	Cube Cameras	C, D	2
	Box Cameras	A, B, E, I, KCM, Q	3
	Box Cameras	D	2
	Bullet Cameras	A, B, E, I, Q, Z	3
	Bullet Cameras	D	2
	Dome Cameras *(1)**	A, B, E, I, KCM, Q, Z	3
	Dome Cameras *(1)**	D	2
	PTZ Cameras *(2) (3)*	B, I, KCM, Z	3
	PTZ Cameras *(2) (3)*	TCM	1
	Covert Cameras	Q	3
	Door Station	Q	3
Video Encoder		V	3
Video Management System	Standalone Network Video Recorders	BNR, ENR, INR, GNR, MNR-1xx, ZNR	3
	Standalone Network Video Recorders	MNR-3xx	2
	Control Center	CMS, TVW	3
	Client Application	SWS	3
	Video Analytics	IVS, LPR, PCS	3
	Market Application Suite	MAR, MAS	3
Access Control	Standalone Access Control Server	AES	3
Access Control	Readers and Controllers	R	1
Media Display	Station	ECD, MDS	3
Media Display	Dongle	MDD	1
Accessories		All Types *(4)**	1
Support Tools & Utilities	Camera Installation Kit	PMON *(5)**	1
Support Tools & Utilities	Camera Demo Kit	PCDK *(6)**	1

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.

▲ Products shipped after 2016.01.01

Product Type		Series	Warranty (Years)
IP Camera	Cube Cameras	E	3
	Cube Cameras	C, D	2
	Box Cameras	A, B, E, I, KCM, Q	3
	Box Cameras	D	2
	Bullet Cameras	A, B, E, I, Q, Z	3
	Bullet Cameras	D	2
	Dome Cameras *(1)**	A, B, E, I, KCM, Q, Z	3
	Dome Cameras *(1)**	D	2
	PTZ Cameras *(2) (3)*	B, I, KCM	3
	PTZ Cameras *(2) (3)*	TCM	1
	Covert Cameras	Q	3
	Door Station	Q	3
Video Encoder		V	3
Video Management System	Standalone Network Video Recorders	BNR, INR, GNR, MNR-1xx	3
	Standalone Network Video Recorders	ENR, MNR-3xx, ZNR	2
	Control Center	CMS, TVW	3
	Client Application	SWS	3
	Video Analytics	IVS, LPR, PCS	3
	Market Application Suite	MAR, MAS	3
Media Display Station	Station	ECD	3
Media Display Station	Dongle	MDD	1
Accessories		All Types *(4)**	1
Support Tools & Utilities	Camera Installation Kit	PMON *(5)**	1
Support Tools & Utilities	Camera Demo Kit	PCDK *(6)**	1

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*3) PTZ, Speed Dome, and Panoramic Speed Dome Cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for one (1) year (except TCM series); TCM Series, Micro PTZ, Mini PTZ, and Mini Speed Dome are warranted for three (3) months if in continuous motion.
If said cameras in this section are not in continuous motion, the original warranty period will apply.
(*4) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*5) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*6) The warranty does not cover the suitcase and the interior foam that comes with the product.

▲ Products shipped after 2011.01.01

Product Type		Series	Warranty
IP Camera	Cube Cameras	E	3 years
		C, D	2 years
		TCM	1 year
	Box Cameras	ACM, B, E, I, KCM, TCM,	3 years
	Box Cameras	D	2 years
	Bullet Cameras	A, ACM, B, E, I, TCM	3 years
	Bullet Cameras	D	2 years
	*Dome Cameras(1)**	A, ACM(*2), B, E, I, KCM, TCM	3 years
	*Dome Cameras(1)**	D	2 years
	*PTZ Cameras(3)(4)*	B, I, KCM	3 years
	*PTZ Cameras(3)(4)*	ACM, CAM, TCM	1 year
	Covert Cameras	Q1X	3 years
Video Encoder	Mini Video Encoders	TCD, V	3 years
	Video Encoders	ACD, TCD, V	3 years
	Rackmount Video Encoders	ACD, V	3 years
Video Decoder		ACD	3 years
Media Display Station		ECD	3 years
Video Management System	Standalone Network Video Recorder	INR, BNR, GNR, MNR-1XX, XNR	3 years
	Standalone Network Video Recorder	ENR, MNR-3XX	2 years
	Control Center	CMS, TVW	2 years
	Client Application	SWS	2 years
	Video Analytics	IVS	2 years
Accessory		All Types *(5)**	1 year
Support Tools & Utilities	Camera Installation Kit	PMON *(6)**	1 year
Support Tools & Utilities	Camera Demo Kit	PCDK *(7)**	1 year

(*1) The category ”Dome Cameras” includes the following types: Mini Dome, Dome, Zoom Dome, Mini Fisheye Dome, Fisheye Dome, Mini Hemispheric Dome, Hemispheric Dome, and Multi-Imager Panoramic Dome cameras.
(*2) ACM series Mini Dome cameras are warranted for one (1) year.
(*3) The category ”PTZ Cameras” includes the following types: Micro PTZ, Mini PTZ, PTZ, Mini Speed Dome, Speed Dome, and Panoramic Speed Dome cameras.
(*4) PTZ cameras which are at any time in continuous motion due to use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted for three (3) months (except I and KCM series cameras which are warranted for one (1) year if in continuous motion); if said cameras in this section are not in continuous motion, the original warranty period will apply.
(*5) The category ”Accessories” includes Mounting Accessories, Lenses, Covers, Enclosures, Power Supply Accessories (including power adapters and the charger for Camera Installation Kit), Network & Storage Peripherals, Controllers and Data Cables.
(*6) The warranty period for the Camera Installation Kit itself is one (1) year, while the equipment’s battery only has six (6)-month warranty.
(*7) The warranty period for Camera Demo Kit itself is one (1) year, which does not cover the suitcase and its interior foam that comes with this product.

▲ Products shipped from 2009.01.01 to 2010.12.31

Product Type			Warranty
IP Camera	Box		2 years
	Bullet		2 years
	Cube		1 year
	Fixed Dome		2 years
	Mini Dome		1 year
	PTZ	In Static *(1)** Motion:	1 year
		In Continuous *(2)** Motion:	3 months
	Speed Dome	In Static *(1)** Motion:	1 year
		In Continuous *(2)** Motion:	3 months
Video Server			2 years
Video Decoder			2 years
Peripherals			1 year

(*1) In user’s application, this camera operates in static condition with occasional movements triggered by user or events.
(*2) In user’s application, this camera operates in continuous motion such as tour or scan.

▲ Products shipped before2009.01.01

Product Type			Warranty
IP Camera	Box		1 year
	Bullet		1 year
	Cube		1 year
	Fixed Dome		1 year
	Mini Dome		1 year
	PTZ	In Static *(1)** Motion:	1 year
		In Continuous *(2)** Motion:	3 months
	Speed Dome	In Static *(1)** Motion:	1 year
		In Continuous *(2)** Motion:	3 months
Video Server			1 year
Video Decoder			1 year
Peripherals			1 year

Warranty Initialization Date
The warranty initialization date of a purchased product varies by its registration status; the warranty initialization date of a registered product is equivalent to its shipping date from ACTi (as verified by ACTi shipping invoice), while that of a non-registered product is equivalent to its date of purchase from ACTi Authorized Distributors (as verified by ACTi Authorized Distributor shipping invoice).

For Warranty Status Checking, please go to http://www.acti.com/checkwarranty

For Warranty Registration, please go to http://www.acti.com/registerwarranty

Warranty Coverage

Terms and Conditions

ACTi Corporation (‘ACTi’) products are warranted to be free from defects in material and workmanship under normal use within the warranty period.

Products not sold through ACTi Authorized Distributors are not covered in the warranty agreement.

Warranty obligations for customized products are governed by separate contracts and not covered in this document.

1	ACTi warrants the original purchaser that the full range of IP Surveillance products enclosed with this limited hardware warranty to be free from defects in workmanship and materials for a pre-defined period from the date of original purchase.
2	Whether a defect is considered to fall within the warranty period is determined by the date ACTi receives notice of possible defect from Customer via our online Customer Help Desk. Please go to http://www.acti.com/chd to report all issues.
3	ACTi’s sole liability is limited to either repair of the defectives using new or refurbished parts, or replacement of the defective unit. ACTi is not responsible for direct, special, incidental or consequential damages resulting from any breach of warranty or condition.
4	ACTi reserves the right to use replacement components for third party peripherals or components no longer available from original suppliers.
5	The basic fee for examining the returned devices is USD 80 per piece.However, if the device is within warranty and it was found to be defective after examination, the examination fee will be fully waived; furthermore, the device will be repaired and returned back to the customer for free. In order to help the customer to resume normal operation as soon as possible and avoid examination fees on devices that are not actually damaged, we are eager to assist you with remote troubleshooting and seek every possible way to fix the device without the unnecessary time and expense of returning the device for repair.
6	Any incorrect or incomplete information (serial numbers, the amount of items, etc) will cause the additional work load for manufacturer; therefore there is a document processing fee for returned devices which will be fully waived if the provided information is correct.
7	The repaired or replaced hardware will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer.

Exclusions from Warranty

ACTi assumes no liability as a consequence of following circumstances, under which the warranty becomes void and ceases to take effect.

1	The product is found to be defective after the warranty period has expired.
2	The product has been subjected to misuse, abuse, negligence, accident, tampering, altering or unauthorized repair, whether by accident or other causes. Such conditions will be determined by ACTi in its sole and unfettered discretion.
3	The product has been damaged due to disasters or extreme conditions, whether natural or human, including but not limited to flood, fire, lightning strikes or power line disturbances.
4	The product has been subject to environmental conditions beyond the designed tolerance. Such as being used in outdoor environments without proper protection for indoor models, liquid damage, extreme heat/cold condition beyond design limit and exposure to direct sunlight or halogen light.
5	The serial number on the product has been removed, altered or defaced.
6	The warranty will not cover cosmetic damages, nor will it cover damages that occurred during shipment.
7	For camera products supplied without a lens, damage to product due to incorrectly mounted lenses will void this limited hardware warranty.

Extended Warranty

ACTi offers extended warranty which can be purchased separately from an ACTi sales representative. It covers Cameras, Video Encoders, Video Decoders, and Standalone NVR products, not including Accessories and Support Tools (Camera Installation Kits, Camera Demo Kits).

The charge for purchase of extended warranty is incremental, based on the selling price of the product.

Warranty Extension Policy

Product Type		Series	Add-on Extended Warranty Allowed
			1 Year	2 Years	3 Years
			Charge (% of the product’s selling price)
			10%	20%	30%
*IP Camera()**		A, ACM, B, E, I, KCM, Q, TCM	Y	Y
*IP Camera()**		C, D, Z	Y	Y	Y
Video Encoder		TCD, ACD, V	Y	Y
Video Decoder		ACD	Y	Y
Media Display Station		ECD	Y	Y
Video Management System	Standalone Network Video Recorder	BNR, GNR, INR, MNR-1xx, XNR	Y	Y
	Standalone Network Video Recorder	ENR, MNR-310	Y	Y	Y
	Control Center	CMS, TVW	Y	Y
	Client Application	SWS	Y	Y
	Video Analytics	IVS, LPR, PCS	Y	Y
	Market Application Suite	MAS, MAR	Y	Y
Systems	Access Control System	R	Y	Y

(*) Even if the warranty extension has been purchased, PTZ, Speed Dome, and Panoramic Speed Dome cameras which are at any time in continuous motion due to the use of pan/tilt/zoom operation (i.e. “auto-scan” or “tour”) are warranted only for one (1) year; Micro PTZ, Mini PTZ, and Mini Speed Dome cameras are warranted only for three (3) months if in continuous motion; if said cameras in this section are not in continuous motion, the original warranty period and extension policy will apply.

Guidelines

1	Products bought under EOL promotion (with special price), are not allowed to have warranty extension.
2	Warranty extension is allowed anytime as long as the unit is still under warranty.
3	ACTI reserves the right to approve or reject your warranty extension upon request.